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  • What can I 3D scan?

    Generally, you can scan all visible, non transparent, not too dark, not-too-shiny surfaces that do not move for at least a few seconds of scanning time. Structured light 3D scanners need to cast light patterns onto the object in order to capture the surfa...
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  • I cannot open the 3D scan software. What should I do?

    Is the Antivirus running? Is Windows and Graphic card up to date? Is the camera setting of Windows On? Check admin rights, cameras are working in the device manager cameras and reinstall.
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  • The 3D scanner says it's "offline". How do I connect the 3D scanner to the software?

    Check that the green LED for the power supply is on. Are the fans running? Do you see the 3D scanner in device manager? Do the cables look okay? Does the USB 3.0 Port?
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  • Why am I not seeing any 3D scan data in the software?

    Are all the hardware components all working? Did you finish the calibration process correctly? Check that Windows and graphics card are up to date and ensure that antivirus software is not interfering. 
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  • Scans are not aligning, what's wrong?

    Please try to recalibrate your 3D scanner. Ensuring the 3D scanner is calibrated adequately is important to ensure you can capture and align the 3D scans.
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  • Does EinScan 3D scan files work with CAD software such as SolidWorks?

    The 3D images generated by EinScan 3D scanners are a "point cloud" mesh. Our scanning software supports to export STL, OBJ, 3MF, PLY etc format. You can import to SolidWorks or other CAD softwares. You can also buy the EinScan Reverse Engineering B...
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  • Can the 3D scan data be used for 3D printing or milling?

    For 3D printing / milling, they usually require a watertight 3D model, a model which has no holes, so that inside and outside are clearly defined. Ensure you save the scan as water tight models.  Yes, the scanning software can automatically mesh to ...
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