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  • Set up your laptop

    After installing the latest software version from our downloads site, you might need to check your PC is properly set to start scanning.   TABLE OF CONTENTS 1. Make sure the software runs on the proper graphics processor 2. Stay updated 3. Are you ...
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  • Troubleshooting: Software crash when loading

    1. Check for latest software version from the following link: https://www.einscan.com/support/download/   2. Make sure all the Antivirus software are closed or adding the Shining3D folder to the whitelist.   3. Go to Device Manager Command, enable S...
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  • Troubleshooting Industrial Pack's Turntable Connection

    When you try fixed scan, but when check the "with turntable" checkbox it comes up with "Please connect the turntable.  Click home button and reenter this page" 1. Checking the connection of the power brick and USB cables, make sure they are well con...
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  • The Graphics Processing Unit (GPU)

    The different EinScan software are all based on CUDA architecture. This is the reason why using an NVIDIA Graphics Processing Unit (GPU) is a requirement. There are different NVIDIA GPU available, each one offering solutions for each personal prefer...
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